Refund & Returns Policy
Llysas Textiles — Bhopal, Madhya Pradesh
Effective Date: June 2026 | Last Updated: June 2026
We take great pride in the quality of every fabric we source and dispatch. At Llysas Textiles, each bolt is hand-inspected before it leaves our Bhopal warehouse. We want you to be completely satisfied with your purchase — and if something isn’t right, we’re here to make it right.
Please read this policy carefully before placing your order.
1. Our Return Window
You may request a return within 7 days of the delivery date for most items.
For wholesale and bulk orders (10 metres or more), a 5-day return window applies from the date of delivery.
After these windows have passed, we are unable to accept returns or process refunds, except in cases of manufacturing defects or incorrect items dispatched.
2. Items Eligible for Return
We accept returns on the following conditions:
- The fabric was delivered damaged (tears, holes, stains present at time of delivery)
- The fabric has a manufacturing defect (weaving flaw, colour bleed, uneven GSM)
- You received the wrong item (incorrect fabric, colour, or width from what was ordered)
- The fabric was significantly misrepresented on our website (material, origin, or specification differs materially from what was described)
3. Items Not Eligible for Return
We are unable to accept returns in the following cases:
- Fabric that has been cut, washed, ironed, stitched, or altered in any way after delivery
- Returns requested after the 7-day window has expired
- Items purchased during clearance, end-of-roll, or final sale promotions (marked clearly at the time of purchase)
- Colour variation due to screen display differences — fabric colours may appear slightly different on various devices; this is not a defect
- Fabric ordered as custom-dyed, custom-cut, or made-to-order
- Returns where the original packaging has been discarded and the fabric cannot be properly re-rolled
- Swatch orders (fabric swatches are non-returnable and non-refundable)
4. How to Initiate a Return
Follow these steps to raise a return request:
Step 1 — Contact Us Within 7 Days Email us at returns@llysas.com or WhatsApp us at +91 93994 05271 within 7 days of delivery. Do not send the parcel back before receiving our confirmation — unrequested returns will not be accepted.
Step 2 — Share Your Order Details In your message, include:
- Your full name and order number
- The item(s) you wish to return
- A clear reason for the return
- Photographs clearly showing the defect or issue (required for damage/defect claims)
Step 3 — Await Approval Our team will review your request within 2 business days and respond with either an approval or a clarification request. Approved returns will receive a Return Authorisation Number (RAN).
Step 4 — Pack and Dispatch Once approved, re-roll the fabric carefully to its original form, wrap it securely, and include your RAN inside the parcel. Ship it to:
Llysas Textiles — Returns New Market, Block A-3, G.T.B Complex Bhopal, Madhya Pradesh — 462001
Step 5 — Refund Processed Once we receive and inspect the returned fabric, your refund will be processed within 5–7 business days.
5. Return Shipping Costs
| Reason for Return | Who Bears Shipping Cost |
|---|---|
| Defective or damaged fabric | Llysas Textiles (we reimburse your return shipping) |
| Wrong item dispatched | Llysas Textiles (we reimburse your return shipping) |
| Change of mind / ordered wrong colour | Customer |
| Ordered incorrect quantity | Customer |
For returns where the cost falls on the customer, we recommend using a tracked courier service. Llysas Textiles is not responsible for parcels lost in transit during customer-borne returns.
6. Refund Methods
Refunds are issued using the original payment method wherever possible:
| Payment Method | Refund Mode | Timeline |
|---|---|---|
| UPI / Razorpay | Original UPI / bank account | 3–5 business days |
| Credit / Debit Card | Back to original card | 5–7 business days |
| Net Banking | Back to original bank account | 5–7 business days |
| Cash on Delivery (COD) | Bank transfer (NEFT/IMPS) | 5–7 business days after bank details confirmed |
| Store Credit / Gift Card | Store credit re-issued | Within 24 hours |
For COD orders, please share your bank account details (account number, IFSC, account holder name) when submitting your return request.
Please note: Shipping charges paid at the time of order are non-refundable unless the return is due to our error (wrong item or defective product).
7. Exchange Policy
We offer exchanges for the following:
- Exchanges for a different colour of the same fabric (subject to availability)
- Exchanges for a different length of the same fabric (price difference adjusted)
Exchanges follow the same 7-day window and approval process as returns. If the exchanged item is of higher value, the difference must be paid before dispatch. If of lower value, the difference is refunded.
8. Partial Returns
If your order contained multiple fabric types or rolls, you may return individual items from the order without returning the entire order. Each item is treated independently under this policy.
9. Cancellations
Before Dispatch: Orders can be cancelled free of charge any time before they are dispatched. To cancel, contact us immediately at +91 93994 05271 or info@llysas.com. A full refund will be issued within 3–5 business days.
After Dispatch: Once an order has been dispatched, it cannot be cancelled. You may initiate a return once the parcel is delivered, subject to the conditions above.
For Custom / Cut-to-Order Fabric: Custom orders cannot be cancelled once cutting has begun, as the fabric cannot be resold.
10. Damaged or Lost Parcels in Transit
If your parcel arrives visibly damaged, please:
- Do not discard the packaging — photograph both the packaging and the damaged fabric
- Inform us within 48 hours of delivery via WhatsApp or email with photos
- We will file a claim with the courier on your behalf and either replace the item or issue a full refund
If your parcel is marked as delivered but you have not received it, contact us within 3 days of the expected delivery date. We will investigate with the courier and resolve the matter within 7 business days.
11. Quality Guarantee
Every fabric shipped from Llysas Textiles is inspected for:
- Weave integrity and consistency
- Colorfastness (no excessive bleeding or fading under standard conditions)
- GSM accuracy (within ±5% of the stated weight)
- Width accuracy (within ±1 inch of the stated width)
- Freedom from defects — holes, snags, or staining
If a fabric passes our quality check and a defect arises later due to improper storage, washing against care instructions, or normal wear, this falls outside our return policy.
12. Wholesale & Bulk Orders
For orders above 10 metres per SKU or wholesale account orders:
- A 5-day return window applies (instead of 7)
- A quality inspection report may be requested before a return is approved
- Partial returns are permitted up to 20% of the total quantity ordered
- Returns beyond 20% of a wholesale order require prior written approval from our team
For dedicated wholesale support, contact us at wholesale@llysas.com.
13. Contact Us
For all returns, refund queries, or order concerns, reach us through any of the following:
| Channel | Details |
|---|---|
| 📧 Email — Returns | returns@llysas.com |
| 📧 Email — General | info@llysas.com |
| 📞 Phone / WhatsApp | +91 93994 05271 |
| 🕐 Support Hours | Tuesday–Sunday, 11:00 AM – 7:00 PM IST |
| 📍 Store Address | New Market, Block A-3, G.T.B Complex, Bhopal 462001 |
We typically respond to all queries within 1 business day.
14. Policy Updates
Llysas Textiles reserves the right to update this Refund & Returns Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.
Llysas Textiles is a venture of Llysas — a heritage fashion label crafting with purpose since 1989. Founded by Dipti Samal · Bhopal, Madhya Pradesh · India