Privacy Policy
Llysas Textiles — Bhopal, Madhya Pradesh
Effective Date: June 2026 | Last Updated: June 2026
At Llysas Textiles, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains what data we collect, how we use it, who we share it with, and what rights you have over it.
By using our website at textiles.llysas.com, placing an order, or contacting us in any way, you agree to the practices described in this policy.
1. Who We Are
Llysas Textiles is the fabric and raw materials division of Llysas — a heritage fashion label founded in 1989 by Dipti Samal, based in Bhopal, Madhya Pradesh, India.
Business Address: New Market, Block A-3, G.T.B Complex Bhopal, Madhya Pradesh — 462001 India
Email: info@llysas.com Phone: +91 93994 05271 Website: https://textiles.llysas.com
For all privacy-related queries, contact us at privacy@llysas.com.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you place an order, create an account, contact us, or subscribe to our newsletter, we may collect:
- Full name
- Email address
- Phone number (including WhatsApp number if used)
- Billing and shipping address (street, city, state, pincode, country)
- Payment details — we do not store card numbers or UPI credentials directly; these are processed securely by our payment partners (Razorpay / PayU)
- Order history and preferences
- Messages and communications sent to us via email, WhatsApp, or our contact form
- Business name and GST number (for wholesale account holders)
2.2 Information Collected Automatically
When you visit our website, we automatically collect certain technical information:
- IP address
- Browser type and version
- Device type (mobile, desktop, tablet)
- Operating system
- Pages visited and time spent
- Referring URL (how you arrived at our site)
- Cookies and similar tracking technologies (see Section 7)
2.3 Information from Third Parties
We may receive information about you from:
- Payment processors (Razorpay, PayU) — transaction status and basic payment confirmation
- Shipping partners (ShipRocket, Delhivery) — delivery status and address verification
- Google Analytics — anonymised browsing behaviour
- Social media platforms (Instagram, Facebook) — if you interact with our pages or click through to our website
3. How We Use Your Information
We use the information we collect for the following purposes:
3.1 To Process and Fulfil Your Orders
- Process payments and confirm transactions
- Arrange dispatch and delivery of your fabric orders
- Send order confirmations, shipping updates, and delivery notifications
- Handle returns, refunds, and exchanges
3.2 To Manage Your Account
- Create and maintain your customer account
- Allow you to view your order history and saved addresses
- Manage your wishlist and saved items
3.3 To Communicate With You
- Respond to your enquiries, messages, and support requests
- Send important updates about your order or account
- Notify you of changes to our policies or terms
3.4 To Send Marketing Communications
- Send our newsletter with new fabric arrivals, weaver stories, and promotions
- Share exclusive offers and early access to sales — only if you have opted in
- You may opt out of marketing emails at any time using the unsubscribe link in any email or by contacting us directly
3.5 To Improve Our Website and Services
- Analyse browsing patterns to improve user experience
- Identify popular products and fabric categories
- Fix technical issues and bugs
- Test new features before a full rollout
3.6 To Comply With Legal Obligations
- Maintain financial and tax records as required under Indian law (GST, income tax)
- Respond to lawful requests from government or regulatory authorities
- Detect and prevent fraud, abuse, or unauthorised access
4. Legal Basis for Processing (PDPB Compliance)
Llysas Textiles processes your personal data under the following lawful bases, in accordance with India’s Digital Personal Data Protection Act, 2023 (DPDPA):
| Purpose | Legal Basis |
|---|---|
| Processing your order and payment | Performance of a contract |
| Sending order updates and support | Performance of a contract |
| Sending marketing emails and newsletters | Your consent (opt-in) |
| Improving website performance | Legitimate interests |
| Fraud prevention and security | Legitimate interests |
| Maintaining tax and financial records | Legal obligation |
You have the right to withdraw consent at any time where consent is the basis for processing, without affecting the lawfulness of processing before withdrawal.
5. How We Share Your Information
We do not sell your personal data to third parties. We share your information only in the following limited circumstances:
5.1 Service Providers and Partners
We share data with trusted third parties who help us run our business:
| Partner Type | Purpose | Examples |
|---|---|---|
| Payment Processors | Secure payment handling | Razorpay, PayU |
| Shipping & Logistics | Order delivery | ShipRocket, Delhivery, India Post |
| Email Service Providers | Sending transactional and marketing emails | Mailchimp, SendGrid |
| Analytics Providers | Website performance analysis | Google Analytics |
| Cloud & Hosting | Website hosting and data storage | AWS, Hostinger, SiteGround |
| Customer Support Tools | Managing queries and communications | WhatsApp Business |
All third-party service providers are required to handle your data in accordance with applicable privacy laws and our data processing agreements.
5.2 Business Transfers
If Llysas Textiles is involved in a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
5.3 Legal Requirements
We may disclose your data if required to do so by law, court order, or a lawful request by a government authority, or where necessary to protect our rights, property, or the safety of our customers and staff.
5.4 With Your Consent
We may share your data in any other way if you have given us explicit consent to do so.
6. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected:
| Data Type | Retention Period |
|---|---|
| Order and transaction records | 7 years (as required by Indian tax law) |
| Customer account data | For the duration of your account, plus 2 years after account closure |
| Marketing preferences and email history | Until you unsubscribe or request deletion |
| Communication records (emails, WhatsApp) | 3 years |
| Website analytics data | 26 months (Google Analytics default) |
| Payment data | Not stored directly — retained by payment processor per their policy |
After the applicable retention period, your data is securely deleted or anonymised.
7. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience.
Types of Cookies We Use
Essential Cookies These are necessary for the website to function. They enable shopping cart functionality, secure login, and session management. You cannot opt out of these without affecting core site functionality.
Analytics Cookies Used to understand how visitors interact with our website — which pages are visited, how long users stay, and where they come from. We use Google Analytics for this purpose. Data is anonymised and aggregated.
Marketing Cookies Used to show you relevant advertisements on other platforms (e.g. Instagram, Facebook retargeting). These are only active if you have accepted marketing cookies.
Preference Cookies Remember your settings and preferences, such as saved addresses or language preferences.
Managing Your Cookie Preferences
You can manage or disable cookies through:
- Our cookie consent banner on your first visit
- Your browser settings (most browsers allow you to block or delete cookies)
- Google Analytics opt-out: https://tools.google.com/dlpage/gaoptout
Please note that disabling certain cookies may affect your ability to use features such as the shopping cart.
8. Your Rights Under the DPDPA 2023
Under India’s Digital Personal Data Protection Act, 2023, you have the following rights regarding your personal data:
Right to Access
You have the right to request a copy of the personal data we hold about you, and information about how it is being used.
Right to Correction
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
Right to Erasure
You have the right to request that we delete your personal data, subject to certain exceptions (e.g. we may need to retain data to comply with legal obligations or complete an ongoing transaction).
Right to Withdraw Consent
Where we process your data based on your consent (such as for marketing), you may withdraw that consent at any time. This does not affect the lawfulness of processing carried out before withdrawal.
Right to Grievance Redressal
You have the right to raise a grievance with us about how your data is being processed. We will respond within 30 days.
Right to Nominate
You may nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, contact us at: 📧 privacy@llysas.com 📞 +91 93994 05271
We will respond to all valid requests within 30 days. In some cases, we may need to verify your identity before processing your request.
9. Children’s Privacy
Our website and services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us with personal data without parental consent, please contact us at privacy@llysas.com and we will promptly delete it.
10. Data Security
We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it, including:
- SSL/TLS encryption on all pages of our website (HTTPS)
- Secure payment processing — card and UPI data is handled entirely by PCI-DSS compliant payment partners; we never see or store full payment credentials
- Access controls — only authorised staff can access customer data, and only to the extent necessary for their role
- Regular security reviews of our systems and third-party service providers
- Secure data storage on protected cloud infrastructure
While we take every reasonable precaution, no method of transmission over the internet is 100% secure. If you suspect any unauthorised access to your account or data, please contact us immediately.
11. Third-Party Links
Our website may contain links to third-party websites — for example, links to our main brand website at www.llysas.com, our social media pages, or courier tracking portals. This Privacy Policy applies only to textiles.llysas.com. We are not responsible for the privacy practices of any third-party sites and encourage you to read their privacy policies before submitting any personal data.
12. International Data Transfers
Llysas Textiles is based in India and primarily processes data within India. Some of our third-party service providers (such as Google Analytics or Mailchimp) may process data outside India. Where this occurs, we ensure that appropriate safeguards are in place consistent with the requirements of the DPDPA 2023.
13. WhatsApp Communications
We use WhatsApp Business to communicate with customers regarding orders, queries, and support. If you contact us via WhatsApp, your phone number and messages are subject to WhatsApp’s Privacy Policy in addition to ours. We do not use WhatsApp for unsolicited marketing without your prior consent.
14. Newsletter and Marketing
If you subscribe to our newsletter, you consent to receiving emails from Llysas Textiles about:
- New fabric arrivals and seasonal collections
- Weaver stories and behind-the-scenes content
- Exclusive offers and promotions
- Wholesale and trade updates
You may unsubscribe at any time by:
- Clicking the “Unsubscribe” link at the bottom of any marketing email
- Emailing us at privacy@llysas.com with the subject line “Unsubscribe”
- Contacting us via WhatsApp at +91 93994 05271
Unsubscribing from marketing emails will not affect transactional emails related to your orders.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or applicable law. When we make significant changes, we will:
- Update the “Last Updated” date at the top of this page
- Post a notice on our website homepage
- Send an email notification to registered customers (for material changes)
Your continued use of our website after any changes constitutes your acceptance of the updated policy. We encourage you to review this page periodically.
16. Grievance Officer
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:
Name: Dipti Samal Designation: Founder & Grievance Officer Organisation: Llysas Textiles Address: New Market, Block A-3, G.T.B Complex, Bhopal, Madhya Pradesh — 462001 Email: privacy@llysas.com Phone: +91 93994 05271 Response Time: Within 30 days of receiving a grievance
17. Contact Us
For any questions, concerns, or requests related to this Privacy Policy or your personal data:
| Channel | Details |
|---|---|
| 📧 Privacy Email | privacy@llysas.com |
| 📧 General Email | info@llysas.com |
| 📞 Phone / WhatsApp | +91 93994 05271 |
| 🕐 Support Hours | Tuesday–Sunday, 11:00 AM – 7:00 PM IST |
| 📍 Address | New Market, Block A-3, G.T.B Complex, Bhopal 462001 |
This Privacy Policy is governed by the laws of India. Any disputes arising in connection with this policy shall be subject to the exclusive jurisdiction of the courts in Bhopal, Madhya Pradesh.
Llysas Textiles is a venture of Llysas — a heritage fashion label crafting with purpose since 1989. Founded by Dipti Samal · Bhopal, Madhya Pradesh · India